Conditions of Use

Tawari Mountain Honey provides our online shopping services to you subject to the following conditions. If you visit or shop at Tawari Mountain Honey, you accept these conditions. Please read them carefully. In addition, when you use any current or future Tawari Mountain Honey online shopping service or visit or purchase from any business affiliated with Tawari Mountain Honey, whether or not included in the Tawari Mountain Honey Web site, you also will be subject to the guidelines and conditions applicable to such service or business. By making an online purchase from Tawari Mountain Honey you agree that you have read and agreed with all the terms and conditions.

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Ordering

We only accept orders for shipment to New Zealand residential addresses. Overseas shipping addresses will not be accepted.

Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise, the order should be delivered within 7 working days.

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International Orders

We do not accept orders shipped to international addresses.

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Payment

We accept payment online by Visa or MasterCard. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential.

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

Tawari Mountain Honey does not store nor process any Credit Card information.

 

Delivery

Only delivery to New Zealand residential and business addresses is accepted (International shipping addresses are NOT accepted). Please phone our team prior to completing an online order if wish to discuss further.

We use New Zealand Post for delivery to all areas of New Zealand and aim to have your order delivered within 7 working days. To some regional parts of Australia, delivery can take longer.

Please make sure that the delivery address and postcode are correct as we cannot be responsible for non-delivery due to an incorrect address provided. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown, etc), we cannot be responsible for any delivery delays.

All shipments will be dispatched WITHOUT a request for a delivery signature. The courier is instructed to leave the parcel in a safe location.

It is best if someone is available to receive the delivery directly. If you prefer to sign for your parcel, please make a note in the comments section when placing your order.

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Price

Your payment is taken as you place your order so you will always be charged at the rate advertised at the time of ordering. All prices are in New Zealand (NZD) and include GST (goods and services tax).

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Title

Tawari Mountain Honey retains all rights of ownership and possession of the goods until full payment has been received.

 

Cancellation

Tawari Mountain Honey reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification prior to the order being dispatched.

 

Return & refund policy

Tawari Mountain Honey is committed to providing quality products to all our customers. If for any reason you are not satisfied with any of our products please contact us at tawarihoney@gmail.com within 7 days.

We are happy to provide an exchange where the product is faulty, unfit for the purpose intended, or an incorrect size. In order to exchange you may be asked to provide proof of purchase so please retain all receipts issued to you. Where we agree to a product return we will arrange free return delivery of the item from you and a replacement product from the same range to an equivalent value if the item purchased is unavailable for any reason.

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Privacy & Your Information

We retain details necessary for the successful fulfillment of your order and may use them for marketing purposes for example emailing or posting information about seasonal offers. These include the name, address, telephone number, and email address of the sender, and name, address, telephone number, and email address of the recipient. We do not sell contact details to any other companies. We will never cold call you for marketing purposes. Credit card details are not retained after payment has been received.

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THESE TERMS & CONDITIONS MAY CHANGE

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.