Delivery

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Only delivery to New Zealand residential and business addresses is accepted (International shipping addresses are NOT accepted). Please phone our team prior to completing an online order if wish to discuss further.

We use New Zealand Post for delivery to all areas of New Zealand and aim to have your order delivered within 7 working days. To some regional parts of Australia, delivery can take longer.

Please make sure that the delivery address and postcode are correct as we cannot be responsible for non-delivery due to an incorrect address provided. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown, etc), we cannot be responsible for any delivery delays.

All shipments will be dispatched WITHOUT a request for a delivery signature. The courier is instructed to leave the parcel in a safe location.

It is best if someone is available to receive the delivery directly. If you prefer to sign for your parcel, please make a note in the comments section when placing your order.

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Cancellation

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Tawari Mountain Honey reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification prior to the order being dispatched.

 

Return & refund policy

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Tawari Mountain Honey is committed to providing quality products to all our customers. If for any reason you are not satisfied with any of our products please contact us at tawarihoney@gmail.com within 7 days.

We are happy to provide an exchange where the product is faulty, unfit for the purpose intended, or an incorrect size. In order to exchange you may be asked to provide proof of purchase so please retain all receipts issued to you. Where we agree to a product return we will arrange free return delivery of the item from you and a replacement product from the same range to an equivalent value if the item purchased is unavailable for any reason.

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For more information please refer to our Conditions of Use Policy

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